This agreement for services is entered into between (client) and Whip-In Clean
The above-mentioned parties hereby agree to the following terms:
Note: When you book online or via phone with Whip-in Clean, you should read and agree to the terms and conditions of the booking before making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.
Booking Terms & Conditions
- Customers should remove all personal belongings, money, and other significant items from their vehicle before any type of detailing
- Whip-In Clean will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
- All vehicles are cleaned at the customer's own risk and must be able to withstand normal cleaning processes.
- Whip-In Clean does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
- Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
- Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
- We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
- All vehicles are cleaned at the customer's own risk
- All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at the time of booking and may be canceled at any time at the sole discretion of Whip-In Clean. Whip-In Clean reserves the right to refuse service to anyone.
- Whip-In Clean reserves the right to refuse or deny customer demands above and beyond the booked detailing
- Whip-In Clean will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered
Communications
- Whip-In Clean will send you SMS text messages and emails to review your service request, confirm your service request, and request payment. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Whip-In Clean is not responsible for any of these potential costs.
- When your service request is matched to a provider, your name, phone number, email address, service address, and vehicle information will be shared with that service provider.
- Whip-In Clean may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
Cancellation Terms & Conditions
- We require 24 hours' notice to cancel any booking/detailing service.
- Whip-In Clean reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
- Whip-In Clean reserves the right to alter a booking or move a booking in accordance with its staff levels, weather conditions, and/or equipment failure without penalty to the company.
Service Guarantee
- If there is a probable and clear cause that the service technician did not fulfill the service as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
- Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Whip-In Clean voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
- Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
- Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
- Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
- Only services included in your order and additional services authorized by Whip-In Clean are covered under our service guarantee. Any services not authorized by Whip-In Clean are at the customer's own risk.
- Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Whip-In Clean
- Any claims must be filed within 48 hours of the completion of the service by emailing (shop@whip-inclean.com). Pictures of the unsatisfactory portion of the service must be emailed to shop@whip-inclean.com within 24 hours of the claim being made.